Privacy Policy

When you browse the website, create an account or use casino services, Ricky Casino may handle information that relates to you. The information collected depends on how you interact with the website, the services you use and the checks that may be required before or during your account relationship. Some information is provided directly by you, while other information may be collected automatically from your device or generated through your transactions and interactions.

Account and identity information

This may include your name, date of birth, contact details, account login information, country or region, and other details needed to create and manage an account. We may also receive information you provide when contacting customer support, entering preferences, taking part in account-related activities or responding to requests for additional information.

Verification information

To help verify identity, age and account ownership, we may handle documents or information supplied for verification. This can include identity documents, proof of address, records relating to source or use of funds where appropriate, and information used for security, anti-fraud or safer gambling checks. Players should only provide information that is accurate, current and relevant to the requested check.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, games, account balances, payment methods and other account transactions. Payment information may be processed through payment service providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than the complete information associated with a payment method.

Technical, device and usage information

When the website is used, technical information may be collected, such as an internet protocol address, device type, browser type, operating system, language settings, approximate location, pages viewed, referral information, session activity and connection details. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.

Personal information is used for legitimate operational, security, legal and service-related purposes. The information handled will depend on the circumstances and the service involved. We aim to use information only where it is relevant to the purpose for which it was collected or where another lawful basis permits its use.

• To create, operate and administer player accounts.
• To provide website features, casino services and account support.
• To process deposits, withdrawals and other account transactions.
• To verify identity, age, account ownership and eligibility to use services.
• To carry out security, anti-fraud, anti-money laundering and other risk checks.
• To detect, investigate and prevent suspected misuse, collusion, fraud or other unlawful activity.
• To communicate about accounts, transactions, service updates, security matters and support requests.
• To understand how the website is used and improve performance, content, navigation and player experience.
• To personalise certain website settings or communications where appropriate.
• To send marketing communications where permitted and where the player has provided consent or another applicable permission exists.
• To meet legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• To establish, exercise or defend legal rights and manage complaints or claims.

Marketing communications may include information about services, features or offers. Players can choose not to receive marketing communications by using an unsubscribe option included in a message, changing available account preferences or contacting support. Stopping marketing messages does not prevent important operational or security communications about an account.

Information may be shared with service providers that help operate the website and services, such as identity and verification providers, payment processors, technology providers, security services, customer support providers and professional advisers. These parties should receive information only as needed for their role and may be subject to confidentiality and security requirements. Information may also be disclosed where necessary to meet legal obligations, respond to lawful requests, protect users or the website, or investigate suspected wrongdoing.

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on a device when a website is visited. They may help keep a player signed in, remember selected settings, maintain security, measure website performance and understand how pages are used. Some cookies are necessary for core website functions, while others support analytics, preferences or relevant communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how some website features operate, and certain functions may not work as intended without necessary cookies. Browser settings can usually be used to view stored cookies, remove them or choose whether to accept future cookies.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or supplier procedures. No online service can guarantee complete security, so players should protect their login details, use a secure device and notify support promptly if they suspect unauthorised access.

Storage and retention

Personal information may be stored in electronic or other records and may be processed by service providers in Australia or other locations, subject to applicable requirements. Access to information is limited according to operational need. Information is retained only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted.

Closing an account does not always result in the immediate deletion of every record. Some account, transaction, identity, security or support records must be kept for a period required by law or needed to resolve disputes, prevent fraud, meet legal obligations or protect legitimate interests. After the relevant period, information may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights concerning the personal information held about them. These rights may be subject to identity checks, legal exceptions, security considerations and information that must be retained for legal or operational reasons.

• Access: request information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: request deletion of personal information where there is no valid reason for it to be retained. Some information may need to remain on record.
• Marketing consent: withdraw consent to marketing communications at any time. This will not affect processing already carried out lawfully before consent was withdrawn.
• Information about use: ask general questions about how personal information is collected, used, shared or stored.

To exercise a data right or make a privacy request, email support@rickycasino.top. Please describe your request clearly and include enough information to help locate the relevant account or records. For security, we may ask for reasonable confirmation of identity before completing a request. We may also ask for clarification where a request is broad or unclear. Requests will be considered and handled within a reasonable timeframe, subject to applicable requirements and any necessary exceptions.

If you believe information held about you is incorrect, please contact support as soon as possible. Keeping account information accurate helps with account security, verification, payments and support. Players should not send sensitive documents through an unsecured channel unless support has specifically requested them and provided an appropriate process.

This Privacy Policy may be updated from time to time to reflect changes to website features, services, legal requirements, security practices or the way information is handled. The updated version will be made available on the website, and the revision date may be updated where appropriate. Players should review this page periodically, particularly before continuing to use the website after a material change.

For questions about this Privacy Policy, requests to access, correct or delete personal information, or requests to withdraw consent to marketing, contact support@rickycasino.top. General account or service questions may also be directed through the support options made available on the website. Please avoid including unnecessary sensitive information in an initial message.

By using the website, players acknowledge that their information may be handled as described in this Privacy Policy, subject to applicable rights and requirements. If a player does not agree with the way information is handled, they should contact support to discuss their concerns and consider whether to stop using the relevant services.